Company Overview
Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just a salary. We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401k plan to help build your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Bridgestone Americas, Inc. is headquartered in Nashville, Tennessee and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products to address the needs of a broad range of customers and industries.
Position Summary
The Business Services Billing Lead role is responsible for delivering quality business support of new and existing electronic solutions for multiple business units and customers. This position works independently with a diverse strategic customer base as well as business and cross functional teams while remaining current on technology relating to the order to cash process.
*** Open to fully REMOTE (CST or EST time zones) or located in Nashville, TN. ***
Responsibilities
Conduct and attend meetings with business and technical teams to determine required outcomes and negotiate information sharing plans
Ensure Bridgestone standards are maintained in all electronic solutions while escalating outliers and exceptions
Create clear, concise, and accurate documentation for all system/file integrations
Collaborate with cross functional teams to ensure customer onboarding is successful and sustainable long term
Perform root cause analysis of errored billing and implement appropriate resolution
Support new technologies on Bridgestone’s roadmap with order to cash functional expertise
Develop processes to identify and resolve billing errors and rejects while improving quality with effective communication
Foster excellent customer/client relationships to ensure understanding of proposed electronic solutions
Continually improve procedures and processes while optimizing automation and electronic processing
Provide resolution to unusual and non-recurring items while developing sustainable solutions and effective communications
Lead medium to large projects while providing recommendations for continuous improvement
Use effective verbal and written communication to build strong relationships, share recommendations and knowledge to a diverse audience including cross functional teams, internal customers, external clients and senior management
Independently establish own work priorities by using appropriate tools and approach for work assignments and projects
Work with field and sales management regarding strategic and sensitive customer issue
Cross functional collaboration and training with delivery center professionals
Related bachelor’s degree required with at least 5 years of related work experience.
Strong analytical and problem-solving skills
Advanced knowledge of SAP, Microsoft Excel, and EDI Processing or other relevant ERP Billing Software
Finance/Accounting background
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.