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EVP Akron Edited 55

Manager, Internal Communications

Company Overview

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Position Summary

The Manager, Internal Communications, develops internal communications strategies and leads the execution of communications activities and plans to support business objectives across the organization. This position works closely with senior leadership, HR, and other key stakeholders to understand their needs and analyze feedback to create communications strategies that address these areas. This individual will also routinely engage and collaborate with other Marketing COE teammates to drive effective storytelling and stakeholder engagement. They will craft impactful messaging and content that aligns with our global and West business goals.

This position requires an understanding of internal, executive and functional communications, as well as the ability to monitor and analyze trends to ensure continuous improvement. The role also requires this individual to be skilled at influencing without authority.

This individual manages cross-functional, complex projects in a global environment. They leverage a variety of internal communications channels, tools and strategies to deliver messages with clarity, accuracy, and efficiency in a consistent voice across the Americas, Europe, the Middle East and Africa (Bridgestone West).

Responsibilities

  • Change Communication Strategy Development: Establish the strategy and drive execution of communication plans for business and West function organizational changes.

  • Project Management: Act as communications lead in cross-functional projects. Have the ability to multitask and prioritize to ensure most effective support in line with business objectives.

  • Stakeholder Management: Collaborate with senior leadership, HR, business unit leaders, and other key stakeholders across Bridgestone West to understand business needs, draft tailored messaging, and ensure alignment with company goals.

  • Executive Communication Support: Provide high-quality resources to executives for communication efforts, ensuring messaging is clear, transparent, and effectively communicate to employees at all levels. Support town hall meetings, Ask Me Anything sessions with leaders and transformation communications support. Anticipate the needs of leaders to facilitate efficient working relationships.

  • Employee Engagement: Design and implement communication strategies that drive employee understanding, engagement, and boost morale throughout the change process, focusing on clarity, empathy, and transparency.

  • Cross-Channel Content Creation: Develop high-quality, engaging key messaging and content for various internal communication channels, including emails, intranet posts, videos, town halls, leader cascade and newsletters. Ensure consistent messaging that resonates with employees globally.

  • Cross-Regional Communication Alignment: Lead and manage communications efforts across multiple regions, ensuring cultural relevance, messaging consistency, and regional alignment with local leadership and employees. Offer strategic advice and best practice to regional communications teams to ensure continuous improvement across the organization.

  • Measurement & Feedback: Develop and track communication metrics to measure the effectiveness of change communication strategies, executive engagements and functional communications, utilizing feedback to continuously improve future initiatives and engagement.

  • Establishing Processes: Identify needs and create processes to address critical gaps and opportunities or to aid in understanding and knowledge transfer across West Strategic Communications team.

Minimum Qualifications

Qualifications and key skills:

  • Experience: Minimum of 8 years of experience in communications, with at least 5 years focused on managing internal communications strategy.

  • Education: A bachelor’s degree in communications, Public Relations, Journalism, Business, or a related field.

  • Change Management Expertise: Strong understanding of change management principles, and how to effectively communicate organizational change to diverse employee groups.

  • Leadership Skills: Proven ability to lead and inspire cross-functional teams, collaborate with senior leadership teams, and influence without authority.

  • Strategic Thinking: Ability to develop and execute long-term, strategic communication plans that align with organizational goals and drive transformation.

  • Excellent Communication Skills: Exceptional written and verbal communication skills, with the ability to craft clear, concise, and impactful messages that resonate with a global audience.

  • Global Perspective: Experience in managing communications across different cultures, regions, and time zones, with an understanding and ability to adapt approaches based on the unique challenges and opportunities of global communication.

  • Digital Tools and Platforms: Proficiency with communication and collaboration tools such as Microsoft Office Suite, SharePoint, and content management systems.

  • Adaptability: Ability to manage complex projects simultaneously and pivot at short notice to support new or changing business priorities.

  • Bachelor's degree; 6 y+ years of relevant experience including 3-5 years management or direct/indirect leadership experience

  • Or Master's degree; 4+ years of relevant experience including 2-4 years management or direct/indirect leadership experience

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Corporate Careers

Our Benefits

Bridgestone Americas believes that taking care of you means more than just a prescription or dental plan. Our benefit plans are designed to meet our teammates' emotional, financial and physical needs, helping them thrive at work.

Bridgestone Application & Interview FAQs

Answers to frequently asked questions about our application and interview process to help you prepare.

Before you apply for one of the available opportunities at Bridgestone, review each of the skills needed for the role that interests you and be prepared to show how you meet the qualifications.

Whether on a job application or your resume, it is essential to customize your information to highlight the most relevant connections to the job you want.

Once you have provided your information to Bridgestone, you will receive a request for an interview if you are being considered.

In the Bridgestone hiring process, depending on the role you are being considered for, you may have a one-on-one interview or a panel interview, and both can happen in person or via video call. If you are applying for a manufacturing or retail role, you will probably interview in person or at the location where you plan to work. All these factors can change how you might prepare for and conduct an interview, so we have created a guide that covers virtual or video interview tips and in-person interview tips. We have also included other common information you should consider.

Prepare Your “Elevator Speech”
In most interviews, you will get the prompt to “tell us about yourself” or something of that nature. It’s best to prepare a short but compelling description of yourself. Consider including:
Brief summary of your career, potentially highlighting your most relevant job.
Why are you looking to start a career at Bridgestone, or are you looking to change careers/jobs?
What was interesting about this particular role or working at Bridgestone?

Be Ready to Answer Questions
During an interview, you will be asked questions about previous experience to learn more about you. Whether you are asked about strengths or weaknesses or about a particular work situation that you might have considered a challenge or a win, it helps if you structure your answers with the STAR Method.
Situation: Describe the challenge you faced, win you had, or relevant situation
Task: Explain the role you played
Action: What were the detailed steps you took or how you accomplished the task
Result: Explain the outcome
Make sure that it is relevant to the role you are seeking. This method also helps you demonstrate how you accomplished something or overcame a challenge independently or while working well with a team.

Be Ready to Ask Questions
It is also important to ask questions to help you make an informed decision about the role if an offer is extended to you. Remember that you are interviewing Bridgestone as much as we are interviewing you, so asking interview questions is critical.
Some questions you can ask:
What would my day-to-day role look like?
Describe the team I would be working with.
What is your favorite thing about working at Bridgestone?
You mentioned (insert topic here). Tell me more about that.

By asking open-ended questions that cannot be answered with a simple “yes” or “no,” you can learn more about the role and the people you would be working with. And by circling back on information shared during the interview, you show that you are actively listening and interested.

Plan Your Route
If you are interviewing in person, map out the route you will take before the day of your interview to make sure you allow enough time for travel. Be mindful of traffic patterns and look for any construction in the area. Aim to be about 15 minutes early for your interview so you can find a place to park and take some time to prepare mentally.
If you have an unexpected schedule conflict, notify your recruiter via phone/email/text so they can work to reschedule your time.

Dress to Impress
Dress appropriately for the role you want. Different work environments may be more casual, but you always want to look your best for an interview. Consider this for a video interview as well. Most of us have better posture and body language when we look and feel our best. While no one may know you are wearing pajamas, your casual demeanor may not make a great first impression. Make sure you are free of as many distractions as possible. With many of us having to work from home while taking care of our families, we understand that quiet space can be challenging to find for you as well as for the interviewers. While we encourage you to find an area where you can focus and not be interrupted, we understand that life happens and might just happen during your interview, so don’t stress too much about it.

What to Bring
Even if you have provided a resume, always bring one additional copy for each person interviewing you. And for any interview, it’s always good to bring a pen and paper if you want to take notes. Stay engaged in the conversation; no one wants to see the top of your head while you write notes for the entire interview.

There may be a chance one or more of your interviews will be conducted virtually. Here are our tips to prepare;

Check Your Tech
Confirm what platform you will use and make sure that you have it properly installed and launched on your system.
If you use a device like a tablet or a laptop, ensure it is fully charged. Try not to use a phone if possible.
Confirm that your webcam and microphone are allowed and work correctly in your chosen browser.
Test your internet connection to ensure it is strong and working.
If using headphones, make sure they are connected and selected prior.
At the beginning of the interview, verify that the interviewer can hear and see you.
Close other programs on your computer. Getting notifications during your interview is distracting and unprofessional. Before your interview, ensure all other computer windows are closed, and notifications are silenced or turned off.
Switch your other devices onto silent mode; however, have your phone handy if your interviewer is having technical difficulties or trying to reach out via phone or email.
If you need any accessibility accommodations or are concerned about the required virtual platform not being fully accessible for you, please let the recruiter at Bridgestone know. We will reach out to discuss how to best support you.

Prepare Your Space
Conduct your interview in a quiet, well-lit environment, without a backlight or window that may put you in a shadow.
Find a place with a simple backdrop or blank wall to eliminate distractions and put the focus on you.
Avoid taking an interview from your vehicle. If it is the only quiet place you can find, DO NOT attempt to interview while driving or in a moving vehicle; our recruiters will end the call. After all, at Bridgestone, we make safety a business value.

Smile for the Camera
Look at the camera. Looking directly at the video camera (not the screen) is the only way to maintain direct eye contact with your interviewer.
Try to focus on sitting up straight and making eye contact. At the beginning of the interview, verify that the interviewer can hear and see you.
Be mindful of your body language. Not all physical cues translate from in-person interviews to video interviews. Be sure to have good posture and stay engaged.
Silence any other technology, i.e. smart watches; you don’t want to be distracted or appear disinterested during your interview."

When the interview ends, whether virtual or in person, you can ask what to expect as the next step in the process. The person conducting the interview can let you know if there are additional interviews to expect or if you will hear from HR with a decision as to whether you have been chosen for the role.

We ask that you be patient as we may have several candidates to interview, but we value your time and will offer the professional courtesy of a response either way. Also, if you are no longer interested in the role or have accepted another role, please notify your recruiter so they can remove you from the interview process.

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