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Senior Salesforce Administrator

Company Overview

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Position Summary

This position reports directly to the Manager, Sales Enablement and will be responsible for supporting and enhancing the overall CRM strategy for the Core Tire Team. This position will develop partnerships across all business units and works closely with leadership and other partners to ensure alignment on business requirements. This includes creating user IDs and training new users, gathering user requirements, building Salesforce reports and dashboards, and other Salesforce configuration changes such as creating validation rules, custom fields, simple automations, etc. This position will work as a member of the Sales Enablement team, which is responsible for managing multiple Salesforce orgs and the Core Tire Sales Incentive Program (SIP).

An overview of the responsibilities of this position are listed below but not limited to the specific tasks outlined below.

Responsibilities

  • CRM Enhancements
    • Partner with key stakeholders (channel leaders, operations partners, marketing, IT, and leadership), building and maintaining solid cross-functional relationships to shape and enhance existing CRM capabilities.
    • Along with the other members of the Sales Enablement Team, act as business product owner in partnership with IT to implement and continuously improve technology solutions that drive sales effectiveness and efficiency by closely interacting with and understanding field sales workflows and opportunities.
    • Create or enhance CRM functionality that helps reduce non selling time for the Sales teammates.
    • Partners with sales team leaders to identify key reports, functionality, and system tasks to support the sales process and improve tracking, usage and trend identification.
    • Provide reporting on Salesforce utilization of sales pipeline activities (i.e. leads, opportunities) to show account growth.
    • Communicate with internal customers (sales team) to identify pain points and opportunities to streamline processes.
  • CRM Maintenance
    • Create and assign permission sets.
    • Create reports and dashboards to monitor user adoption and engagement in Salesforce.
    • Configure custom report types, create reports and dashboards.
    • Customize page layouts and lightning record pages to meet business needs.
    • Monitor and improve data quality in Salesforce, including duplicate management, picklist administration, creating validation rules, and using tools like Alteryx, Workbench, and/or Data Loader to clean and update bad data.
    • Create and maintain Flows for record-triggered updates, email notifications, and other simple automations.
    • Document existing Salesforce processes, configurations, and customizations.
    • Advise on best practices in Salesforce.
  • Support End Users
    • Develop sales enablement training materials and assist in delivering Salesforce training to internal end users.
    • Assist internal Salesforce users with basic questions and troubleshooting.

Minimum Qualifications

  • Bachelor's degree required. Degree in Business, Data Analytics, Information Technology, Finance, or an advanced degree is preferred.
  • Minimum 2 Salesforce certifications:
    • Certified Administrator, and
    • Advanced Administrator OR Platform App Builder
  • Preferred Salesforce certifications (not required): Sales Cloud, Service Cloud, and/or Experience Cloud.
  • Experienced candidates must have at least 3 years of hands-on experience working in the backend to administer and / or configure a salesforce.com instance or similar CRM technology platform (Veeva, Pitcher, SAP etc.).
  • Experience working with data analytics and visualization software such as Tableau, Salesforce, SQL, SAS, Alteryx, or other sales excellence analytics and reporting systems is preferred.
  • Strong attention to detail while maintaining a bias towards external stakeholders.
  • Ability to work on small teams and demonstrate a high level of teamwork and flexibility
  • Strong project and time-management management skills with a consistent track record in coordinating multiple projects across various cross-functional teams
  • Ability to handle change well and work in a fast-paced environment
  • Demonstrated ability to influence cross-functional and senior management
  • Well-developed communication skills and comfort around senior leaders
  • Ability to work with remote teams effectively.
  • Ability to structure and work on exploratory problems

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Our Benefits

Bridgestone Americas believes that taking care of you means more than just a prescription or dental plan. Our benefit plans are designed to meet our teammates' emotional, financial and physical needs, helping them thrive at work.

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Physical Health

At Bridgestone, we care about your physical health. That’s why we offer competitive benefits to ensure our teammates have access to quality and equitable healthcare.

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Emotional Well-being

We recognize that emotional well-being is just as important as physical health. That's why we offer a supportive work environment and resources to help our teammates manage stress and maintain a healthy work-life balance.

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Financial Well-being

Bridgestone helps you invest in your future by investing in you. We provide resources and benefits to support your financial health, including retirement plans and financial planning resources, among others.

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Bridgestone Application & Interview FAQs

Answers to frequently asked questions about our application and interview process to help you prepare.

Before you apply for one of the available opportunities at Bridgestone, review each of the skills needed for the role that interests you and be prepared to show how you meet the qualifications.

Whether on a job application or your resume, it is essential to customize your information to highlight the most relevant connections to the job you want.

Once you have provided your information to Bridgestone, you will receive a request for an interview if you are being considered.

In the Bridgestone hiring process, depending on the role you are being considered for, you may have a one-on-one interview or a panel interview, and both can happen in person or via video call. If you are applying for a manufacturing or retail role, you will probably interview in person or at the location where you plan to work. All these factors can change how you might prepare for and conduct an interview, so we have created a guide that covers virtual or video interview tips and in-person interview tips. We have also included other common information you should consider.

Prepare Your “Elevator Speech”
In most interviews, you will get the prompt to “tell us about yourself” or something of that nature. It’s best to prepare a short but compelling description of yourself. Consider including:
Brief summary of your career, potentially highlighting your most relevant job.
Why are you looking to start a career at Bridgestone, or are you looking to change careers/jobs?
What was interesting about this particular role or working at Bridgestone?

Be Ready to Answer Questions
During an interview, you will be asked questions about previous experience to learn more about you. Whether you are asked about strengths or weaknesses or about a particular work situation that you might have considered a challenge or a win, it helps if you structure your answers with the STAR Method.
Situation: Describe the challenge you faced, win you had, or relevant situation
Task: Explain the role you played
Action: What were the detailed steps you took or how you accomplished the task
Result: Explain the outcome
Make sure that it is relevant to the role you are seeking. This method also helps you demonstrate how you accomplished something or overcame a challenge independently or while working well with a team.

Be Ready to Ask Questions
It is also important to ask questions to help you make an informed decision about the role if an offer is extended to you. Remember that you are interviewing Bridgestone as much as we are interviewing you, so asking interview questions is critical.
Some questions you can ask:
What would my day-to-day role look like?
Describe the team I would be working with.
What is your favorite thing about working at Bridgestone?
You mentioned (insert topic here). Tell me more about that.

By asking open-ended questions that cannot be answered with a simple “yes” or “no,” you can learn more about the role and the people you would be working with. And by circling back on information shared during the interview, you show that you are actively listening and interested.

Plan Your Route
If you are interviewing in person, map out the route you will take before the day of your interview to make sure you allow enough time for travel. Be mindful of traffic patterns and look for any construction in the area. Aim to be about 15 minutes early for your interview so you can find a place to park and take some time to prepare mentally.
If you have an unexpected schedule conflict, notify your recruiter via phone/email/text so they can work to reschedule your time.

Dress to Impress
Dress appropriately for the role you want. Different work environments may be more casual, but you always want to look your best for an interview. Consider this for a video interview as well. Most of us have better posture and body language when we look and feel our best. While no one may know you are wearing pajamas, your casual demeanor may not make a great first impression. Make sure you are free of as many distractions as possible. With many of us having to work from home while taking care of our families, we understand that quiet space can be challenging to find for you as well as for the interviewers. While we encourage you to find an area where you can focus and not be interrupted, we understand that life happens and might just happen during your interview, so don’t stress too much about it.

What to Bring
Even if you have provided a resume, always bring one additional copy for each person interviewing you. And for any interview, it’s always good to bring a pen and paper if you want to take notes. Stay engaged in the conversation; no one wants to see the top of your head while you write notes for the entire interview.

There may be a chance one or more of your interviews will be conducted virtually. Here are our tips to prepare;

Check Your Tech
Confirm what platform you will use and make sure that you have it properly installed and launched on your system.
If you use a device like a tablet or a laptop, ensure it is fully charged. Try not to use a phone if possible.
Confirm that your webcam and microphone are allowed and work correctly in your chosen browser.
Test your internet connection to ensure it is strong and working.
If using headphones, make sure they are connected and selected prior.
At the beginning of the interview, verify that the interviewer can hear and see you.
Close other programs on your computer. Getting notifications during your interview is distracting and unprofessional. Before your interview, ensure all other computer windows are closed, and notifications are silenced or turned off.
Switch your other devices onto silent mode; however, have your phone handy if your interviewer is having technical difficulties or trying to reach out via phone or email.
If you need any accessibility accommodations or are concerned about the required virtual platform not being fully accessible for you, please let the recruiter at Bridgestone know. We will reach out to discuss how to best support you.

Prepare Your Space
Conduct your interview in a quiet, well-lit environment, without a backlight or window that may put you in a shadow.
Find a place with a simple backdrop or blank wall to eliminate distractions and put the focus on you.
Avoid taking an interview from your vehicle. If it is the only quiet place you can find, DO NOT attempt to interview while driving or in a moving vehicle; our recruiters will end the call. After all, at Bridgestone, we make safety a business value.

Smile for the Camera
Look at the camera. Looking directly at the video camera (not the screen) is the only way to maintain direct eye contact with your interviewer.
Try to focus on sitting up straight and making eye contact. At the beginning of the interview, verify that the interviewer can hear and see you.
Be mindful of your body language. Not all physical cues translate from in-person interviews to video interviews. Be sure to have good posture and stay engaged.
Silence any other technology, i.e. smart watches; you don’t want to be distracted or appear disinterested during your interview."

When the interview ends, whether virtual or in person, you can ask what to expect as the next step in the process. The person conducting the interview can let you know if there are additional interviews to expect or if you will hear from HR with a decision as to whether you have been chosen for the role.

We ask that you be patient as we may have several candidates to interview, but we value your time and will offer the professional courtesy of a response either way. Also, if you are no longer interested in the role or have accepted another role, please notify your recruiter so they can remove you from the interview process.

Join Our Talent Community

As a member of our Talent Community, you will receive access to news, events and career opportunities at Bridgestone. Sign up now and take the first step towards a fulfilling career with us.

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