Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Position Summary
As an Off-Road Specialist for Bridgestone your primary mission will be to support the overall Aftermarket Parts Program in your assigned market. The right candidate for this role will have a strong knowledge of Aftermarket Parts and Accessories, specifically within the off-road parts categories, and has a self-starter mentality to drive and deliver the best customer experience in our stores. The right applicant will have a passion for off-road vehicles and tires, strong interpersonal skills, and the ability to travel within their assigned market. This role requires an active presence in our stores, earning the loyalty of our customers, and involvement in the local enthusiast community is key as we build our brand presence and credibility in the space. With support from your Region leadership team and various proprietary operations management tools, you will have the resources you need. This position is ideal for you – a parts enthusiast with the strong selling skills needed to help drive a newly created Aftermarket Sales Program within Bridgestone Retail Operations.
Responsibilities
- Utilize product knowledge to promote and sell applicable aftermarket parts & services in stores to customers
- Operate within an agile environment, adopting and executing innovative processes and procedures with flexibility
- Willingness to share recommendations for how to continuously improve the program or expand training and development opportunities for store teammates
- Create relationships with car clubs or local enthusiast communities to generate exposure for Bridgestone's Aftermarket Parts Program to drive customer acquisition, engagement, & retention
- Support technicians within the assigned market to ensure they are following safety policies and procedures related to the installation of Aftermarket Parts
Miscellaneous Functions:
- Attends all Store, Area, and Special meetings as required by Store or Area management.
- Operates P.O.S. terminal.
- Practices courtesy, honesty, and good judgment with all customers and store teammates.
- Other duties and tasks as assigned by Store or Area manager.