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Human Resources Manager

Acerca de Bridgestone

Bridgestone Americas, Inc. (BSAM), con sede en Nashville, Tennessee, y Bridgestone Europa, Medio Oriente y África (BSEMEA), con sede en Bruselas, Bélgica, operan colectivamente como la región estratégica “Bridgestone West”. Esta región atiende las necesidades comerciales estratégicas de equipos en América, Europa, Medio Oriente y África. BSAM y BSEMEA son subsidiarias de Bridgestone Corporation, con sede mundial en Japón. Bridgestone y sus filiales desarrollan, fabrican y comercializan una amplia gama de productos y soluciones Bridgestone, Firestone y marcas asociadas para abordar las necesidades de una amplia gama de clientes e industrias.

Job Category

HR

Position Summary

Join Bridgestone Business Services as a Human Resources Manager and help shape the people strategy and teammate experience for our Shared Services Center in Heredia, Costa Rica.
In this highly visible leadership role, you will serve as the primary HR partner for the Shared Services organization, supporting a workforce of approximately 500 teammates and collaborating closely with leaders and functions across Costa Rica, Latin America, and North America. You will lead and develop a local HR team while advancing talent, engagement, organizational effectiveness, and operational excellence.
This position requires a strategic HR leader who is equally comfortable advising senior stakeholders, managing complex employee matters, and ensuring effective execution of core HR programs and processes.

Responsibilities

Strategic HR Partnership

  • Serve as the primary HR partner to Shared Services leaders, translating business priorities into practical people and organizational strategies.
  • Advise leaders on workforce planning, organizational design, leadership effectiveness, talent development, and change management.
  • Build trusted partnerships with local, regional, and global stakeholders in a multinational, matrixed environment.
  • Collaborate with HR Centers of Expertise and other partner functions to deliver integrated HR solutions.

Talent and Organizational Effectiveness

  • Lead key talent processes, including performance management, talent reviews, succession planning, career development, workforce planning, employee engagement and Talent Management.
  • Coach leaders on building organizational capability, strengthening team performance, and creating a culture of accountability and inclusion.
  • Identify staffing and capability needs and partner with leaders and Talent Acquisition to attract, select, develop, and retain talent.
  • Support organizational transformation, restructuring, and continuous improvement initiatives.
  • Facilitate leadership, talent, and organizational development programs as needed.

Employee Relations and Compliance

  • Provide trusted counsel on complex employee relations matters, workplace concerns, investigations, disciplinary actions, performance issues, and policy interpretation.
  • Ensure HR practices comply with Costa Rican labor legislation, regulatory requirements, and company policies.
  • Promote a respectful and inclusive work environment and support the appropriate resolution of concerns involving discrimination, harassment, or unfair treatment.
  • Ensure HR policies, processes, and decisions are consistently applied, appropriately documented, and audit ready.

HR Operations and Insights

  • Oversee the delivery and communication of HR programs, policies, compensation practices, benefits, mobility, and other employment processes.
  • Workday HR Manager/ HRBP process transactions.
  • Support hiring, employment changes, and separation processes in accordance with applicable requirements.
  • Maintain accurate workforce and headcount information to support planning, reporting, and business decisions.
  • Use people data, HR metrics, and business insights to identify trends, manage risk, and recommend practical actions.
  • Provide leadership and oversight for HR audits, internal controls, service standards, and core HR performance indicators.

Team Leadership

  • Lead, coach, and develop a team of HR professionals.
  • Establish clear expectations, priorities, accountability, and service standards.
  • Build team capability and promote collaboration, continuous improvement, and a strong customer-service mindset.

Minimum Qualifications

Required Qualifications

  • Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
  • At least eight years of progressive Human Resources experience, including experience in HR leadership or HR Business Partner or role.
  • Experience leading employees or managing core HR functions.
  • Strong knowledge of Costa Rican employment laws, labor practices, and regulatory requirements.
  • Demonstrated experience handling complex employee relations matters, investigations, and workplace concerns with sound judgment and discretion.
  • Experience supporting leaders in a multinational, matrixed organization.
  • Strong business acumen and the ability to translate business needs into practical people solutions.
  • Experience supporting talent acquisition, performance management, talent development, succession planning, and employee retention.
  • Ability to analyze workforce data and translate insights into recommendations and action.
  • Full professional fluency in English and Spanish, both written and spoken.
  • Strong leadership, coaching, communication, conflict-resolution, influencing, and stakeholder-management skills.

Preferred Qualifications

  • Advanced degree in Human Resources, Business, or related discipline.
  • Professional HR certification.
  • Experience in shared services, global business services, or similarly complex operating environment.
  • Experience supporting employees and stakeholders across different countries, functions, and reporting structures.
  • Demonstrated success leading cross-functional projects, organizational change, or transformation initiatives.
  • Experience with organizational design, process improvement, or HR service-delivery models.
  • Strong presentation, facilitation, and change-management capabilities.

Why Join Bridgestone Business Services?

This is an opportunity to lead HR support for a growing and complex Shared Services organization while working closely with leaders across Costa Rica, Latin America, and North America. You will have meaningful influence on leadership capability, organizational effectiveness, teammate development, engagement, culture, and the continued evolution of the business.

Bring your HR leadership, business perspective, and commitment to an exceptional employee experience to the Bridgestone Business Services.

Qué ofrecemos como compañía

En Bridgestone, lo que realmente importa es generar oportunidades de co-creación, mientras fomentamos tu curiosidad y creatividad para hacer que la movilidad sea más segura, eficiente y sostenible para las generaciones presentes y futuras.

Cualquiera que sea el rol que desempeñes, cuando representas a Bridgestone, eres un/una integrante valioso/valiosa de equipo y parte de nuestra misión más amplia de “Servir a la Sociedad con Calidad Superior”. Te ofrecemos más que solo un pago competitivo; también te proporcionaremos:

  • Una experiencia de incorporación atractiva y de apoyo para garantizar una transición sin problemas a nuestro equipo.

  • La oportunidad de desarrollarte y crecer, a través de capacitación y mentoría continua.

  • Actividades de Responsabilidad Social Corporativa.

  • Un entorno de trabajo verdaderamente global, dinámico y desafiante.

  • Agilidad y efectividad en el trabajo y la vida personal y su bienestar a largo plazo.

  • Un equipo diverso e inclusivo.

Bridgestone se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo. Es nuestra política considerar para el empleo a todas las personas independientemente de su edad, color, origen, discapacidad física o mental, raza, religión, género, orientación sexual, identidad y/o expresión de género, información genética, o cualquier otra característica protegida por las leyes federales, estatales o locales.

En Bridgestone, siempre eres Libre para Ser

Creemos que las personas solo pueden brindar un servicio y una calidad superiores a los demás cuando pueden traer su yo más auténtico al trabajo. Creemos en defender todas las perspectivas, individualidades y equipos porque entendemos la importancia de ver el mundo y nuestro negocio a través de diferentes perspectivas. Estamos formando un equipo tan diverso como el mundo al que servimos.

Así que, muéstranos quién eres, porque quien eres es lo que necesitamos

Our Benefits

Bridgestone Americas believes that taking care of you means more than just a prescription or dental plan. Our benefit plans are designed to meet our teammates' emotional, financial and physical needs, helping them thrive at work.

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Physical Health

At Bridgestone, we care about your physical health. That’s why we offer competitive benefits to ensure our teammates have access to quality and equitable healthcare.

Learn More
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Emotional Well-being

We recognize that emotional well-being is just as important as physical health. That's why we offer a supportive work environment and resources to help our teammates manage stress and maintain a healthy work-life balance.

Learn More
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Financial Well-being

Bridgestone helps you invest in your future by investing in you. We provide resources and benefits to support your financial health, including retirement plans and financial planning resources, among others.

Learn More

Bridgestone Application & Interview FAQs

Answers to frequently asked questions about our application and interview process to help you prepare.

Before you apply for one of the available opportunities at Bridgestone, review each of the skills needed for the role that interests you and be prepared to show how you meet the qualifications.

Whether on a job application or your resume, it is essential to customize your information to highlight the most relevant connections to the job you want.

Once you have provided your information to Bridgestone, you will receive a request for an interview if you are being considered.

In the Bridgestone hiring process, depending on the role you are being considered for, you may have a one-on-one interview or a panel interview, and both can happen in person or via video call. If you are applying for a manufacturing or retail role, you will probably interview in person or at the location where you plan to work. All these factors can change how you might prepare for and conduct an interview, so we have created a guide that covers virtual or video interview tips and in-person interview tips. We have also included other common information you should consider.

Prepare Your “Elevator Speech”
In most interviews, you will get the prompt to “tell us about yourself” or something of that nature. It’s best to prepare a short but compelling description of yourself. Consider including:
Brief summary of your career, potentially highlighting your most relevant job.
Why are you looking to start a career at Bridgestone, or are you looking to change careers/jobs?
What was interesting about this particular role or working at Bridgestone?

Be Ready to Answer Questions
During an interview, you will be asked questions about previous experience to learn more about you. Whether you are asked about strengths or weaknesses or about a particular work situation that you might have considered a challenge or a win, it helps if you structure your answers with the STAR Method.
Situation: Describe the challenge you faced, win you had, or relevant situation
Task: Explain the role you played
Action: What were the detailed steps you took or how you accomplished the task
Result: Explain the outcome
Make sure that it is relevant to the role you are seeking. This method also helps you demonstrate how you accomplished something or overcame a challenge independently or while working well with a team.

Be Ready to Ask Questions
It is also important to ask questions to help you make an informed decision about the role if an offer is extended to you. Remember that you are interviewing Bridgestone as much as we are interviewing you, so asking interview questions is critical.
Some questions you can ask:
What would my day-to-day role look like?
Describe the team I would be working with.
What is your favorite thing about working at Bridgestone?
You mentioned (insert topic here). Tell me more about that.

By asking open-ended questions that cannot be answered with a simple “yes” or “no,” you can learn more about the role and the people you would be working with. And by circling back on information shared during the interview, you show that you are actively listening and interested.

Plan Your Route
If you are interviewing in person, map out the route you will take before the day of your interview to make sure you allow enough time for travel. Be mindful of traffic patterns and look for any construction in the area. Aim to be about 15 minutes early for your interview so you can find a place to park and take some time to prepare mentally.
If you have an unexpected schedule conflict, notify your recruiter via phone/email/text so they can work to reschedule your time.

Dress to Impress
Dress appropriately for the role you want. Different work environments may be more casual, but you always want to look your best for an interview. Consider this for a video interview as well. Most of us have better posture and body language when we look and feel our best. While no one may know you are wearing pajamas, your casual demeanor may not make a great first impression. Make sure you are free of as many distractions as possible. With many of us having to work from home while taking care of our families, we understand that quiet space can be challenging to find for you as well as for the interviewers. While we encourage you to find an area where you can focus and not be interrupted, we understand that life happens and might just happen during your interview, so don’t stress too much about it.

What to Bring
Even if you have provided a resume, always bring one additional copy for each person interviewing you. And for any interview, it’s always good to bring a pen and paper if you want to take notes. Stay engaged in the conversation; no one wants to see the top of your head while you write notes for the entire interview.

There may be a chance one or more of your interviews will be conducted virtually. Here are our tips to prepare;

Check Your Tech
Confirm what platform you will use and make sure that you have it properly installed and launched on your system.
If you use a device like a tablet or a laptop, ensure it is fully charged. Try not to use a phone if possible.
Confirm that your webcam and microphone are allowed and work correctly in your chosen browser.
Test your internet connection to ensure it is strong and working.
If using headphones, make sure they are connected and selected prior.
At the beginning of the interview, verify that the interviewer can hear and see you.
Close other programs on your computer. Getting notifications during your interview is distracting and unprofessional. Before your interview, ensure all other computer windows are closed, and notifications are silenced or turned off.
Switch your other devices onto silent mode; however, have your phone handy if your interviewer is having technical difficulties or trying to reach out via phone or email.
If you need any accessibility accommodations or are concerned about the required virtual platform not being fully accessible for you, please let the recruiter at Bridgestone know. We will reach out to discuss how to best support you.

Prepare Your Space
Conduct your interview in a quiet, well-lit environment, without a backlight or window that may put you in a shadow.
Find a place with a simple backdrop or blank wall to eliminate distractions and put the focus on you.
Avoid taking an interview from your vehicle. If it is the only quiet place you can find, DO NOT attempt to interview while driving or in a moving vehicle; our recruiters will end the call. After all, at Bridgestone, we make safety a business value.

Smile for the Camera
Look at the camera. Looking directly at the video camera (not the screen) is the only way to maintain direct eye contact with your interviewer.
Try to focus on sitting up straight and making eye contact. At the beginning of the interview, verify that the interviewer can hear and see you.
Be mindful of your body language. Not all physical cues translate from in-person interviews to video interviews. Be sure to have good posture and stay engaged.
Silence any other technology, i.e. smart watches; you don’t want to be distracted or appear disinterested during your interview."

When the interview ends, whether virtual or in person, you can ask what to expect as the next step in the process. The person conducting the interview can let you know if there are additional interviews to expect or if you will hear from HR with a decision as to whether you have been chosen for the role.

We ask that you be patient as we may have several candidates to interview, but we value your time and will offer the professional courtesy of a response either way. Also, if you are no longer interested in the role or have accepted another role, please notify your recruiter so they can remove you from the interview process.

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As a member of our Talent Community, you will receive access to news, events and career opportunities at Bridgestone. Sign up now and take the first step towards a fulfilling career with us.

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