Azuga, a Bridgestone Company, is a mission-driven team committed to remaining the fastest growing enterprise fleet management mobility solution in the industry. With vehicle GPS fleet tracking, safety camera solutions, driver safety and vehicle diagnostics for small business and enterprise fleets, our fleet management system, and therefore our teams, are helping fleet managers and drivers make smarter decisions when it comes to vehicle maintenance, cost-savings and safety.
We are a group of builders and doers - building the foundations of a dynamic marketing team and marketing strategy to deliver amazing results for our customers and our sales partners. We are a team with a strong commitment to customer-driven innovation, data-based decision making and a commitment to learning through experimentation. As a part of Bridgestone, the opportunities can be endless across the broad spectrum of businesses in the Bridgestone portfolio. If this is your type of work and the type of environment you want to work in, we encourage you to explore our job opportunities.
Job Category
Position Summary
This position will lead the end-to-end order-to-cash function, including orders, billing, collections, and customer issue resolution, while providing direct leadership to the Bangalore-based team. The Director will also own the Zuora platform and related development work to improve processes, reporting accuracy, collections performance, and the customer experience.
*** This role is a FULLY REMOTE position that must be located within the United States in any time zone. The target base salary for this role is $180K-195K. ***Pay Range: $149,500.00 - $239,200.00
Pay Range: $149,500.00 - $239,200.00
Responsibilities
- Lead the end-to-end order-to-cash organization across orders, billing, and collections, including management of the Bangalore-based team.
- Own Zuora strategy, administration, issue resolution, and the development roadmap, in partnership with data and technology teams.
- Engage directly with major United States customers to resolve complex billing and collections issues and reduce customer dissatisfaction.
- Design and implement scalable order-to-cash processes that reduce bad debt, chargebacks, billing-related churn, and non-payment-related churn.
- Improve revenue reporting accuracy and reduce unexpected accounting issues and adjusting entries through clear system and process ownership.
- Establish and monitor performance measures, including days sales outstanding, total collections, bad debt as a percentage of revenue, fee recovery, churn, and deployment speed for system improvements.
Minimum Qualifications
- Bachelor’s degree required
- 10+ years of relevant experience leading an order-to-cash function within a business-to-business software-as-a-service company serving United States customers.
- 7+ years of management or leadership experience
- Hands-on experience with Zuora and Salesforce, including system ownership, issue resolution, and process improvement.
- Prior experience managing a remote or global team; experience leading teams based in India is preferred.
- Working knowledge of revenue accounting and the relationship among orders, billing, collections, revenue recognition, and reporting.
- Experience building or maturing an order-to-cash organization in a growing company without fully established processes.
At Bridgestone, you are Free to Be
We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.
What we offer
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- An effective and inclusive team.
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
