Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Position Summary
*This position is remote*
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Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.
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Responsibilities
Execution of Asset Protection and Compliance Strategy:
Review asset protection and compliance programs within assigned Division/function, ensuring alignment with company standards and objectives
Conduct investigations related to theft, fraud, inventory variances, and operational failures, often triggered by exception reporting analysis, ensuring thorough documentation and timely resolution
Monitor and report on key loss prevention metrics, identifying trends and recommending corrective actions to reduce shrink and improve profitability
Support the rollout of new asset protection initiatives and tools, ensuring successful adoption
Risk Assessment & Compliance:
Review risk assessments and operational reviews to identify vulnerabilities in store processes and controls
Serve as the primary asset protection point-of-contact for Area and Region leadership teams, collaborating with them to address opportunities, recommend preventive measures, and track corrective actions
Ensure adherence to company policies and procedures through regular reviews, compliance checks, and follow-up conversations
Act as a compliance ambassador, reinforcing company standards and promoting operational excellence
Training & Field Support:
Deliver training sessions and one-on-one coaching to field teams on asset protection best practices, compliance requirements, and risk mitigation strategies
Provide guidance and support to field leadership on fraud detection, loss prevention, and operational risk management
Assist in developing training materials (SOPs, Policies, etc.) and job aids to improve awareness and execution of asset protection programs
Data Analysis & Reporting:
Execute regular reviews of exception-based reporting and analytic dashboards to proactively identify and research suspicious activity, policy non-compliance, and operational errors within assigned division/function
Prepare and submit clear, actionable reports to the Asset Protection and Compliance Manager on investigations and compliance reviews
Maintain accurate documentation of all investigations and training activities for compliance and reporting purposes
Cross-Functional Collaboration
Work closely with Operations, HR and Payroll teams to identify and address root causes of loss and operational inefficiencies
Participate in special projects and initiatives aimed at improving compliance and reducing risk across the organization
Minimum Qualifications
Bachelor’s degree or equivalent experience (5 years) in retail operations, asset protection, loss prevention, or compliance
Demonstrated success in retail leadership or multi-unit support roles
Strong knowledge of retail SOPs and operational processes
Excellent communication and interpersonal skills, with the ability to influence and build relationships across all levels
High integrity and ability to maintain confidentiality
Proficiency in Microsoft Office (Word, PowerPoint, Outlook, Teams, SharePoint)
Ability to analyze and interpret complex data and trends using company reporting tools and Microsoft Excel to generate actionable loss prevention insights
Ability to travel as needed
Preferred Requirements
Experience with BSRO or other retail asset protection, technology platforms, and store systems
Prior experience conducting investigations and facilitating training sessions
At Bridgestone, you are Free to Be
We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
What we offer
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
Bridgestone se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo/acción afirmativa. Es nuestra política considerar para el empleo a todas las personas independientemente de la edad, el color, la nacionalidad, el estado de ciudadanía, la discapacidad física o mental, la raza, la religión, el género, el sexo, la orientación sexual, la identidad o expresión de género, la información genética, el estado de veterano o cualquier otra característica protegida por las leyes federales, estatales o locales.
Elegibilidad laboral
Si se te contrata, se debe completar un Formulario I-9 de verificación de elegibilidad para el empleo al inicio del empleo. La autorización de trabajo temporal o la necesidad de patrocinio pueden descalificarte para el empleo.
